Informal Analytical Report Essay Example | Topics and Well Written Essays - 750 words

Informal Analytical Report - Essay Example The people way of life will be affected as they may be forced to change in productive ways that use less land. The idea is to make them look out for jobs to cater for their daily needs since farmlands can be reduced. The people living on the proposed site may be forced to vacate the land to newer areas which may be less productive, and this will force the people adopt different ways of survival. Moving vehicles may knock down people as they perform their errands since most of them use footpaths, which may be destroyed forcing them, use the roads. The water catchments may be destroyed, and rivers may be diverted towards far areas forcing them look for water from afar. The main construction will cause noise pollution and air pollution from fumes emitted by the vehicles undertaking the construction. To solve the possible emerging issues and retaliation; the community will be sensitized to effects and possible solutions the company is willing to put in place. The manufacturing company will come up with solutions to each problem they will cause as they create the diversion. Footpaths will be constructed alongside the main roads to prevent people being knocked down by vehicles. However, in case of accidents when people are crossing the roads, the company caters for the expenses incurred for the medical services of the individuals working in the institution and is involved in an accident. Bumps must be placed on strategic crossing sites, and the community must be taught on road safety. On matters of diversion of rivers, the company must provide piped water to each doorstep to reduce movement of people and animals to and from the rivers. This will reduce a number of accidents thus reducing compensation to be made by the company. Though the community will feel the road is an unnecessary evil, they must be shown the positive impacts the roads can inflict to their

Topic Assignment-Psychology Essay Example for Free

Topic Assignment-Psychology Essay Assignment Topic: Intellectual Disability State: An IQ test is used for several reasons, even to determine if an individual ha intellectual disability. Intellectual disability (also known as mental retardation), is a condition in which a persons behavioral and cognitive skills exist at an earlier development stage, developmentally delayed. Elaborate: In other words, there are individuals that are taking longer to develop. They are developmentally delayed, meaning that their behavioral and cognitive skills exit at an earlier developmental stage than the skills of others who are the same hronological age. Without all the technical terms, basically these individuals have a harder time to develop and get involve in things any other individual would do, because they depend on someone else and most of the time they cannot live independently. To determine who has intellectual disability they must have an IQ lower than 70, adaptive behavior skills are low, and limitations presented by age 10. Exemplify: For example, when we were all in high school there were a few students who had their specials needs. They received the same opportunities as us, but also ould have their own special class to help them out with their disabilities. Most of the individuals had a staff with them at all times because they were not able to do things on their own. Illustrate: part 2: Partner 1 Name: I learned from about Ideal Self. Ideal Self is basically when someone is influenced by someone else and they try to become them. His example was perfect on how children see an athlete and they want to become Just like them because of how good they are, according to the child. I mentioned to about a different example on how I saw it. Children like superheroes when they are young and IVe seen this frequently when a child wants to become Spiderman, Batman, etc Partner 2 Name: I learned from about the Latency stage. He explains to me that this stage is when children dont pay attention to opposite sex. Once he said that I thought about when I was young we used to say boys had cooties and girls had cooties. In the end that is what meant. His example made me laugh but it is true, when they are young they dont getting touched by the opposite sex. Topic Assignment-Psychology By eli_shorty

The History Of Dell Laptops

The History Of Dell Laptops Laptop or we can say notebook, It is a Enhanced type of a computer system. It is based Mobile computer technology; Laptops are usually light in weight. The weight may vary according to the material and machines used in the Laptops. Laptops run as mobile system. Means we can charge notebook it contains battery system, from the view of working and processing, notebooks (laptops) work as same as desktop computers, but they are less powerful at the same price of desktop, Laptops are expensive than desktops. Because desktops use materials which are bigger in size and consumes more power, so laptops use smaller and optimized components and power consumption is also less than desktops. Laptops have LCD (Liquid Crystal Display) and most of laptops use memory modules of different types for the place of Random Access Memory. Laptop has a inbuilt keyboard and device like mouse which is known as Touchpad which is used for moving cursor on the screen. Laptop companies:- Which was the first laptop company Answer of this question is still confusing because no one can answer the correct name. But now a day many laptops companies in Laptops markets. Following are the name of some popular laptop companies:- Apple Panasonic Dell HP Lenovo IBM Sony Samsung Toshiba Acer From the All above laptop companies Dell is known as top laptop company in U.K Laptop market. It is the highest laptop market shares and high share value.(evidenced ) Dell provides wide range of Apple is known for its Mac books and run only its Operating system. It is virus free and energy saver. The project titled NEW technology and the strategy of the U.K laptop market by comparing of the Dell and Compaq (Hewlett Packard) will help in understanding the UKs Laptop market and will analyse that which elements of both laptop companies marketing mix make contribution to the success of their products in market and help in Identifying that what type of strategy will be used to maintain and grow their share in the laptop market. Since this project will explore many things about the technology and ideas of laptop companies planning in growing sales. But mainly it will explore that how the appropriateness of strategies achieves their goals and will identify the successful and unsuccessful approaches in the marketing sales, and also will give idea about the customers mentality while purchasing the laptops, and this research will also give the idea about Laptop vendors and End-users, and by comparative study, this research will describe that how customers reacts to the changes in marke t?, and how the laptop technology has been changed in last few years? Earlier when I took this topic, I didnt know too much, but now when I completed, I am feeling comfortable because I chose very interesting topic. It gave me the idea about the thoughts of customers while they purchase laptop. 2. History of Laptop companies This project report will reveal information about two famous laptop companies, which are Dell and HP (Compaq). This section will provide information about history background of both laptop companies. Since these both companies have good market values and more latest technologies. 2.1 Dell Dell Laptop Company is not much older than other popular laptop companies, but it became popular and earned more market value in few years. Dell Company was formed by a person named Michael Dell. It is USAs computer hardware company and the headquarter of this company is in Texas. Currently this company manufactures, supports, and sells Desktop companies, data storage devices, PDAs, servers, laptops, network switches and Mobile phones and many more products related to technology. In 1996 Dell started selling computers via its website. In 1999 Dell overtook HP and became the Biggest Seller of Desktop computers. But it was known as PCs limited. So in 2003, in the yearly meeting of the company, all the stockholders approved the companys new name to Dell Inc In 2006, Dell was ranked as 25th largest company in the Fortune 500 list by Fortune magazine. Dell consistently improving its performance in market for last 15 years and providing better service than others. Firstly it was named PCs limited and its starting capital was 1000 American Dollar. Firstly it started selling IBM supported computers made from stock components. Then after one year, Dell invented its first computer which was called Turbo PC. Michael Dell believed that if we sell our product directly to the customers then our company could understand customers need bitterly so we can provide better and more effective solution of computers to meet customers need 2.1.1 History of Dell Laptops:- First series of Dell Laptop was released in 1989 and it was named 316LT. it had black and white screen and in 1991 , Dell introduced its first color screen laptops and its cost was nearly $4500- $5000. Since then, Dell is continuously improving its laptop performance and reliability as per customers demands and making it customer affordable. In 2006 Dell also started manufacturing AMD processor based laptops and computers. And in this company also purchased Alienware and released a series of laptops with the join name Dell Alienware. The Dell-XPS also, Dell released its many series of laptops. The other popular laptops series of Dell are:- Del-Inspiron Dell-Latitude Dell- Vostro Dell-Studio 2.1 Compaq/HP(Hewlett-Packard ) The Compaq/ HP is the one of the best Desktop and Laptop computer company, it is American company this company came in market in 1982 and later it was merged with HP and now became a brand name. Jim Harris, Bill Murto and Rod Canion formed this company and from starting, Compaq is producing IBM PC supported computers. 2.1.1 about HP Whenever we hear about Compaq, HP also comes in our mind and we think that these both are the same. But the reality is different, actually Bill Hewlett and Dave Packard was the students who formed HP. They were the students of Stanford University. In 2002 they merged with Compaq. Firstly they developed sound oscillators, and then they came in computer market. These days, HP is a common name in laptop and Desktop computer market. And the surveys show that HP tablet PC as well as Laptops are winning the trust and heart of the UK customers. 2.1.2 History of (Hp/Compaq) laptops The first laptop of Compaq Company was launched in 1983, it was a portable computer based on IBM PCs. All the software which was supported by IBM PC was also supported by Compaqs portable computers. In 1985, Compaq earned a turnover of half a billion dollars In 1986, Compaq launched its 16 bit computer which was based on Intel processors and had the frequency of 8 MHz and it pushed IBM back on the basis of performance and it became fast computer at that time. Till few years ago, Compaq was manufacturing products only related to the corporate world. But as the time passed, it came in retailer market and made a boom in computer and laptop market. In 2002, HP made an agreement and merged with Compaq for introducing themselves as the single-biggest entity in the computer industry. After this merge, HP pushed back Lenovo/IBM computer, Dell and other top companies. Compaq also invented Tablet PC notepad which has a pointing device just like pen, After the merging of HP and Compaq, some of the products got new name for example, Compaqs iPAQ PDAs were renamed by HP iPAQ , and logo of company became HPQ earlier which was CPQ of Compaq and HWP for HP. HP/Compaq laptops divided its laptops in some categories and manufactures and fixes cost according to their category. Like Versatile performance, mobility, Entertainment powerhouse, Special editions. HP is known as its Pavilion Series and other side Compaq was known as its Presario series of desktop and laptops. These all are categories has the customization option according to the users need and customers can customize them and get the best product according to their choice. The Technical changes in UK laptop market Changes in laptop technology in last 20 years. Change is the nature of world, every things changes with time, and after every change, it become better and more effective, just like the Laptops technologies are changing continuously as per the changes in time. As we all know that every technology no longer remains same, the change will be happen when people will want to move to the next and latest technologies with some better improvements then others. Continuously access to the new information and knowledge is provided by currently available technology and new growing technologies. Technology is changing for example, in first expensive and bulky PCs were developed, after that desktop computers came in market and then portable computers came in use, but throughout last 20 years, the laptop technology has been changed very rapidly, the changes in the laptop companies can be divided into four categories. These categories are as follows : Cost of the Laptops Storage capacity Processing speed Size and designs 3.1 Cost of the Laptops: In earlier time the cost of a laptop was nearly $2500, which was very expensive and an ordinary person cant afford this price of laptop but with the changes in time, laptops becoming cost effective and in current time, a student can also afford money for laptops and can do his usual school or college work via laptop. 3.2 Storage capacity: The storage capacity is also a point to be remembered while purchasing a laptop, because when a work is done on the laptop, then it require work to be saved somewhere on the laptop, and it requires storage place, in earlier time when the first portable computer was made , the it had only 32 MB Hard disk, but slowly-slowly storage capacity increased and 64 MB, 512 MB, 4 GB, 16 GB, 80 GB, 320 GB, 500 GB hard disk came in laptops and currently laptop with 500 GB Hard disk is much popular and widely used. 3.3 Processing Speed: When the first portable was launched, then it had a processor of only 8 MHz and at that time, IBM had processor with only 6 MHz, but with the time processor are also changed and speed and processing is increased, Intel Pentium III, Pentium IV, Dual core, Core 2 Duo, Core i3, Core i5, core i7 these all processor are introduced within last 20 years. Currently i7 is latest processor with the speed of 2.9 GHz. 3.4 Size and Design : With all above features of laptop, laptop is also improved at the view of size and Design, first portable computer was just like as typing machine and had only a little screen, but with the time, laptop improved and now become more attractive in design and more light in weight and small in size, and currently mini laptops are also used, which are called Net books Current laptops technologies in Dell In Todays time, many magazines appreciated the Dells laptop series and notbooks in U.K., in world, the first portable computer was made in 1981, and after few years, Dell launched its first laptop. 1989 In 1984, Dell started manufacturing his own laptop, and after 5 years in 1989, Dell launched its first laptop. It was named the 316LT. this notebook had a black white display 1991 In 1991, Dell launched its first laptop with a color screen and it was released at the Spring Comdex computer tradeshow in Las Vegas. And the price for this laptop was $4,500 1994 Dell launched its notebook first time with the lithium ion battery in this year. And this year, Dell broke every industry record for long battery life, and made the battery longer so with charging once, laptop can work easily for long time. 2000 In this Dell introduced Wi-Fi inbuilt in Laptops. And again Dell made a Boom in Laptop industry, Wi-Fi is a the name for products who allow access to a wireless local area network or wireless Internet connection. 2006 Dell added Blu-ray Disc technology to the laptop of its series, Dell latitude D series was announced. In this series. D-420, D-520, D-620, D-820 were came in market, Dell started selling its Inspiron Series globally 2006 to till Now In July 10, 2007, Dell launched its Vostro series , this was sold under the Home and small business lines, When Dell introduced vostro series, it retired its Dimension line. with vostro, Dell provided short er technical support time, if a customer want to get 24/7 technical support, then he has a option to purchase full support. Dell customers also got Express card expansion slot in vostro. After that, Dell introduced its best laptops models and series in market, Dell Studio, Dell Lattitude, Dell XPS, these latest models and technologies came with fastest processor options, HDMI ports, LED blacklit screens. eSATA ports, backlit Keyboard, variation in screen size of laptops, maximum products are available on Dell website for sale, many customizable colors, designs and features are available, dell also included a Face recognition and a finger print scanner system in some countries in the end 2009, Dell released Studio laptops with the a mobile Core i7 processor, but Dual core and core 2 duo options were also available, but they were categorized as lower level options, in 2010 Dell also introduced net books with extra improved features. How do Dell and Compaq sustain their position in market? Every company in the market have a position and always want to sustain its position in the market. For this, Every company uses some strategies and some process for making their sales better and remain top on the market. Dell and HPQ(Compaq) also follows some strategies and some process for growing their sales. Dell works on following strategies to sustain its position in market Direct Sales Partnership with Suppliers Research Development Customer Services Direct Sales : Direct sales means direct to customer. This is the best and most successful strategy of the Dell, this was followed for providing best product on effective cost. It was also called Eliminate the Middleman Strategy, Everyone knows that if a product is Sold directly to the end user, then it will reduce the cost of the product. Just like that Dell also sells its products direct to its customers. So that middleman will be eliminated and customer will get good quality product on company cost. Dell removed all the middleman retailers and started selling laptop directly to customers via Websites and other sources. Partnership with Suppliers : Dell planned to make combination with other suppliers, who sell Dell laptops. The Dell made partnership agreement with suppliers for the profit of both parties. Dell convinced them to Sell Dell laptops more and more with extreme priority. For that, Dell will provide them Dell laptops on low cost for Selling with Good Margin. When a supplier will get good margin on a laptop, then obviously he will focus on selling that particular product more and more. Dells this Strategy worked very effectively and got better results. Research and Development: The Dell always believed in selling laptops directly. Its Direct to Customer Strategy helped in getting much improvement and new Ideas of Development in technology. One of the reasons of Dell for being popular is the continuous and better development in Laptop Technology and product quality. Dell is consistently improving products and quality. The most important thing is that Dell always comes with a Product better than last one. So from last few years, Dell is winning heart of the customers specially students and professional persons. Dells research development department is very progressive and this strategy help a lot for being popular in Laptop industry. Customer Services: Dells customer services are Excellent and impressive. Dell provides 247 customer support. This Strategy helps Dell in making trust on customer about Service after sales. Because selling a product is not much harder but after selling, maintenance and providing support is very hard and important. Dell provides many types of customer services for improving company value. Dell provides technical support, Replacement of Defected product, online technical support, information about problems related to laptop. In early years Dell was moving backward because of its customer services. So after that companys chairman Michael Dell ordered to improve customers services and it helped in receiving Feedback from customers and it was a big help for Dell in improving product quality. HP(Compaq) works on following strategies to sustain its position in market Telling Stories approach Using Digital Media Opening doors a little Store to store strategy Telling Stories approach: Telling stories approach means transferring and giving message in a narrative or detailed way. This strategy generally follows the rule that Tell a story, what a customer want to hear means on what thing a customer believe, or what product and technology a customer want to buy, HPQs this approach help in making good relation with customers and made believe and develop relationship between customer and the Brand. This is most old and effective approach to make a laptop or companys brand efficient, effective and in touch. Using Digital Media: Using Digital Media approach has four different parts. Which are shown below:- First part is Partnering with MySpace, MySpace is a social networking site and HP made a partnership with this site to make a trust in customers about the brand and this strategy became successful in many aspects. The second part in this approach is contests on youtube.com for creating videos and by this HPQ got good results. Many people took part in this contest and got prizes and came to know about the products of HP(Compaq). The third part is HP idea labs. In this HP made and strategy which helped in getting better ideas from customers about the improvement in brands and getting good results. Opening doors a Little : A laptop company uses its Developer teams mind and its thinking in developing laptops. The employees who work in the company always thinks and try to develop something better than current. But what will happen if a company gets ideas from the customers and use it for improving its product quality. HP started this approach for getting new ideas from the customers and it helped in using customers talent in designing new products and technologies. For example recently HP started a competition on MTV to Design new notebooks and give these designs to HP and get money and many more prizes. After starting of this show, many customers participated in the contest and did their best in designing notebook with new technology. By this competition, HP got many new ideas for manufacturing and improving its laptops. Store to store strategy : Store to store strategy is an approach for improving sales of laptops. Basically it is a mini island type store within a large retail outlet. This island store is independent, exclusive to its own products and laptops, atmosphere and associates. The main aim of this strategy is to provide customers with an experience and that experience will exceed the expectations of the customers. Since every company follow different type of strategies to sustain its position in the laptop market . Dell has its strategies related to customers needs and HP has company need related strategies. Dell considers that the laptop market in other area of world is same as US and UK. But HP thinks that every region in the world carries variability in laptop market. So it changes its target according to the location and region. HP follows the principle of Polycentrism. Whereas Dell follows the principle of ethnocentrism. How the customer responds to the changes in market? Whenever there happens a change in market, customer quickly responds to the market, it may be Positive respond or may be negative respond and the companies also get affected by these changes, because whenever a change happens, a customer thinks that there should be new thing or new technology in the market. And according to that change, customers responds to the market. Due to changes in Market Customer Require more efficient technology with effective cost. Customer will require product delivery in short time, Customer will move toward new technology, so that old product technology will be ignored. New offers and schemes will be available in market. Competition will be more and more. When there will be a change in market and new technology will be introduced, then customer will think that he should get best laptop on reasonable price. Then it will be more difficult for a laptop company to manage good quality product on low cost.

Dandelion Wine :: essays research papers

Dandelion Wine is a book written by Ray Bradbury. Dandelion Wine is a book about a summer through the eyes of a 12-year-old boy. It establishes a change of Douglas’s childhood to manhood. It will show how a young, orgulous boy goes through many stymies. Douglas Spaulding is a boy growing up in a somewhat deserted town. The time was 1928. Douglas’s house is an el dorado. Doug lives near an umbra, to others though it is just a ravine. It is just going to be the start of a new summer when Douglas finally realizes that he is free and alive. Douglas goes through many changes along the way, some for the best and some for the worst. There are many ways to describe a boy amazing as Doug, but three characteristics come to mind. Doug is mature, smart, and lively. Maturity can be used in many ways. For Douglas it is this particular summer when Doug starts out as a boy and by the end he has become more educated about life and learns to handle many difficult situations well. How many 12 year olds can cope with death of important people at that time of their lives? Douglas is forced to deal with it quite a few times. One day Doug meets an old man named Colonel Freeleigh. The Colonel is 100 years of age. The Colonel is a very old man who is quite sick and lonely. The Colonel is at the point in his life where he needs a nurse to take care of him. The Colonel is overjoyed to receive company. The Colonel regales Doug and two of his friends with stories of when he was younger. The Colonel shares stories such as the Civil War, Ching Ling Soo, and Pawnee Bill. After Doug had visited the Colonel he passed away that night. This is the first death Doug had to come to terms with. Doug was emotionally distraught, but learned that the Colonel died for what he believed in, happiness. Doug is best friends with Jon Hugh. Doug had known Jon his whole life. One day Jon decided to tell Doug that his dad got a job and they were going to move that night. A myriad of emotions ran through Doug’s head at this time. Doug wondered if he would ever get to see Jon again. The realization that they had so little time and so much to do kicked in.

Hamlet Essay

Hamlet represents many things: tragic hero, over-thinking educated man, and poor friend. He is also a revolutionary, a philosopher, and a dreamer, and reconciling these good qualities with the bad proves as maddening for the audience as it does to Hamlet himself. However, what is often lost in the shuffle of Christian theologies in the play is the fact that nihilism as a persistent force, guiding Hamlet’s actions (or inaction, as the case may be) and serving as the catalyst for tragedy. Nihilism serves in the play as a kind of spiritual nether region into which men like Hamlet can find themselves being pulled into. It represents something that, to Hamlet and those like him, comes across as something off a salvation: it represents an opportunity to free one’s self from the need to act, and instead welcomes someone to become completely absorbed in the world of contemplation. This seems ideal for Hamlet the student, but when he is asked to take action by his spectral father, he is torn between his true nature and that which others expect of him. Unable to believe in himself, Hamlet becomes unable to believe in anything at all, which forms the crux of the play’s tragic moral dilemma. Whether Hamlet was intended to be a nihilist or the work nihilistic in nature is a question ripe for debate. According to Donald Wehrs, Placing the threat of nihilism at the heart of tragedy, Shakespeare seems to anticipate, if not inaugurate, Romantic and Modernist vocations for literature—offering literature as the site where significance after the debunking of myth and metaphysics may be reclaimed (68).† According to such a reading, one of the purposes in the narrative of Hamlet is the debunking of mythology. This would reconcile some of the odder features of the play—for instance, the very non-Catholic ghost of King Hamlet (himself seemingly a remnant from the notions of purgatory) juxtaposed with very Catholic concerns of whether Claudius will ascend to heaven or descend to hell based on the exact moment that he is killed: he can’t be killed, according to Hamlet, when he is â€Å"fit and season’d for his passage. However, Wehrs points out that nihilism is the threat, and not the goal: Hamlet’s tale is not nihilistic simply for the sake of riveting storytelling, but because it reveals that when lives unravel (as they do in all tragedies), a belief in nothingness effectively leaves nothing behind; no substance lurking behind the shroud of life. Why, then, the debunking? Why bother lampooning the absurdity of certain metaphysical notions/superstitions while still adhering to the Christian belief structure? The answer is as simple as it is striking: through the story of Hamlet, Shakespeare attempts to create a system of morality that is independent of religion of spiritual affiliation. After all, Hamlet is shown as someone torn between moralities, weighing the social responsibility of honoring his father’s request for revenge with the spiritual responsibility of avoiding bloodshed and murder. He is a man torn apart by his multitude of beliefs, not his lack of beliefs†¦the famous â€Å"to be or not to be† speech represents a descent into nihilism, but it is an abyss that he was driven into by trying to follow the often-arbitrary dictates of what is right and what is wrong. It is no coincidence that the best intentions of Hamlet consign many more souls to death than the deliberate machinations of Claudius. According Tzachi Zamir, some of Shakespeare’s tragic characters (such as Macbeth) are able to resolve nihilistic navel-gazing by virtue of action. Hamlet, on the other hand, is â€Å"more interested in escaping† (537) the physicality of the world: his philosophical nature lends itself more readily to the nihilism that he stumbles into. This is found in the â€Å"to be or not to be† speech, as Hamlet notes â€Å"With this regard their currents turn awry / And lose the name of action. † It is interesting to note that the nihilistic Hamlet causes more death and destruction than other tragic characters who have a spiritual belief structure in place: Claudius, as written above, is a cold-blooded murderer, but also a repentant man who does not let his life be consumed by forces beyond his control. Macbeth readily admits that the violent murder that begins his own tragic downfall will send him to hell, but he cannot help himself. In this spectrum of morality, Shakespeare seems to be implying that good actions can be tainted (following Aristotle’s Poetics, his tragedies almost always feature glorious characters being brought low) and bad actions can be redeemed (the counterpoint of Shakespeare’s tragedies are, of course, the comedies, in which everyone is a case of mistaken identity or two away from true love and happy marriage). Hamlet seems to perceive this on some level: â€Å"â€Å"I must be cruel, only to be kind. † The worst sin, then, becomes inaction: Hamlet’s inaction is a result of his inability to believe in anything, and it seems to clog up the very gears of Hamlet’s world: it is unsurprising, then, that the entirety of that world grinds to a halt from this disruption. Worse still, he tethers the inaction to his ability to reason, when in truth, it is only reasoning that can save one from nihilism. As Grace Matthews points out, â€Å"Hamlet, a religious young man, vacillates between faith and atheism, he becomes vulnerable to the deception that evil offers us†¦ it is only by resisting succumbing to nihilism through thinking that we can protect our spirituality and live meaningfully as a result. † Hamlet’s sin is not thinking; Hamlet’s sin is overthinking. Perhaps the most strident voice in declaring that Hamlet is a nihilist play is that of Harold Bloom. According to him, â€Å"Shakespeare invented what Nietzsche, and Dostoevsky, and others afterwards started to call nihilism. It’s a pure Shakespearean invention. † He links this rather explicitly with the character of Hamlet himself: â€Å"I’m not sure that until you have the representation you call Hamlet, that you have anywhere†¦someone who changes every time he or she speaks, and who does it by this weird thing of overhearing oneself, which I can’t find before Shakespeare.† For Bloom, the notion of Hamlet being nihilistic lies in his personal inability to create an identity for himself: his mind is tugged by reason in one direction, by honor in another direction, and by loyalty in yet another direction. As cliche as it may sound, Hamlet is unable to believe in anything else because he is unable to believe in himself. Aside from the obviously bloody consequences, how does this further the notion that Shakespeare intended this to be a negative thing—a nihilism to be avoided at all costs, instead of an existential safety blanket for individuals to hide themselves in? The answer to this is the fact that Hamlet is portrayed as less than a person throughout the entirety of the play. In point of fact, his spectral father actually displays much more personality and substance than his son does. Hamlet’s identity is in reflection: he can be a jocular young man with Rosencrantz and Guildenstern, an educated conspirator with Horatio and an angered son with his mother. Without them, though, Hamlet is unable to be anyone at all. Shakespeare’s Hamlet as a play, and his Hamlet as a character, will remain the center of debate for centuries more to come. However, it is important that the discussions of fate and philosophy—the very kind that Hamlet would have delighted in at Wittenberg—do not overshadow the small things that comprise his tragedy. Shakespeare dangles both Lutheran and Catholic theology in front of both Hamlet and the viewer, but does not advocate one over the other. Rather, both serve as a warning for the only real spiritual evil: the inaction of nihilism. Ironically, it is only through the use of reasoning that one can overcome the temptation of nihilism†¦the temptation of surrendering all responsibility and simply succumbing to the ebb and flow of the tides of the world. However, through Hamlet we see that an overabundance of reasoning can actually cause this effect: if one overlaps spirituality and secular education, then everything is thrown into disarray, and the moral compass is not simply broken†¦one’s entire sense of a true moral north is thrown right out of the window. In its place is a path that can lead only to heartbreak, bloodshed, and chaos.

Critical Analysis of ‘Prelude’ by Katherine Mansfield Essay

Catherine Mansfield revolutionized the 20th Century English short story. In her works, she breaks away from the tradition of plots and endings. Her works are open-ended. She is the earlier writer who used the technique of stream-of-consciousness in her writings. Where, Plot is secondary to characters. Her prose gives a vivid and strong picture of ordinary lives. Her literary creations are masterpieces in the sense that they raise discomforting questions about identity, belonging and desire. She is a writer from New Zealand who retains the memories of her childhood spend in her country. ‘Prelude’ is a modern short story by New Zealander Mansfield. There are noteworthy autobiographical elements in ‘Prelude’. The theme and the characters are composed on the persons, she has known in her own life. The readers get a glimpse in to the minds of the characters. She uses extensive imagery from nature to hint at hidden layers of meaning of human life. As a literary work of art, ‘Prelude’ is a written narrative fiction, where there is a third-person narrator who is not in the story but an outsider observing from a distance. Character dominates over the plot. The story actually is a vivid picture of psychological state of mind of the characters. From the definition of narration by Ismail S Talib, we find that it is dualistic in nature. It consists of two elements: story and discourse. The story is the content and the discourse is the arrangement, emphasis or magnification of any of the elements of the content. In Katherine Mansfield’s ‘Prelude’, there is a story and the discourse is the journey from one consciousness to another. Finally emphasis is on analysing human mind. Regarding the end of narrative, in this regard, Chatman has said: ‘No end, in reality, is ever final in the way â€Å"The End† of a novel or film is’ (1978). There is another form of narrative where the end is not clear or explicit. It is ‘open end’ fiction. From the late nineteenth century onwards, this form has been extensively used by writers. According to the narrative theory, there is internal as well as external setting. External is the location where the action takes place and internal is the psychological state of the person. ‘Prelude’ deals with the psychological state of mind of Burrell family. According to this theory, there are different types of narrator. One of the types is third person-omniscient ‘who can move from place to place and backwards and forwards in time, and does not merely concentrate on the consciousness of one character’. In ‘Prelude’, it is the third person narrator who gilds from one consciousness to another in the course of the story. There is another concept in this theory; schema which ‘is a collection of the generic proper ¬ties of a meaningful category which is stored in a person’s memor ¬y for future retrieval’. In’ Prelude’, the author relies on her memories of life spend in her native country for her composition. The theory states that some characters are driving force behind some plots. Similarly, in ‘Prelude’, the plot will collapse without the characters in it. The characters bind the story together. The story is all about the expectations, inner turmoil, happiness and unhappiness of the adult characters. Modernism is a continuous project that incorporates within itself all serious change and progress. Modernism became a distinct cultural movement in the fist of twentieth century. The philosophic foundations of modernism are traced to the period between Marx Einstein. Darwin in his book â€Å"The Origin of Species† (1859) propounded the theory of evolution which is seen as an important step towards the development of modern mindset. The theory attacked the traditional beliefs regarding God. Next on the line was Freud’s theory of dreams. He considered dream as a â€Å"product of repressed desires† which created a stir in the realm of ideas. The concept of a definable unified normative self gave way to discontinuous, divided self. Self was then considered as the hidden designs of the unconscious. Psychoanalysis paved the path towards quest for self-knowledge. Short story evolved as an autonomous genre and became an important medium of expressing the petty and small truths and lies of human existence. The story developed from depicting the realism of life to more being allusive, ambivalent and self-reflexive. According to the book ‘Modernism’ by Peter Child, the meaning of the term ‘Modernism ‘is variously defined: as a genre, style, period or combination of all three. It stems from the term ‘modern’, taken from Latin word ‘modo’ which means anything ‘current’. The modernism in prose represents consciousness, perception, emotion, meaning and individuals’ relation to society in the form of internal monologue, stream-of-consciousness, irresolution and other techniques. In the phrase of Ezra Pound, ‘make it new’. By expressing the sensibilities of the time: of the city, of war, mass production and communication, New Women and aestheticism. It is expressed in compressed and complex form of literature. In literature, the focus shifts from broader moral concerns of society to deeper psychological problems of the individual, from external details of the events to their finer internal dynamics, and from a telescopic perspective of reality to a microscopic view of it. Another aspect of modern literature (form of art) as we find from the book ‘Modernism’ by Peter Child is that it is extremely compressed in the sense that it should be read with attention which is normally reserved for philosophy and poetry. Short story as a genre falls under written narrative fiction. Fictional narrative may refer to real people, actual places and events but it cannot be used as evidence of what happened in the real world. This story is a fictional narrative based on real life experience of the author. Katherine Mansfield (1888-1923) is one of the few authors to attain prominence exclusively for short stories, and her works remain among the most widely read in world literature. .Her works are noted for their themes relating to women’s lives and social hierarchies as well as her sense of wit and characterizations. As a writer, she placed great emphasis to individual than to society. Her works are open-ended in the sense that it does not have a formalized ending to it. In her work ‘Prelude’, she applied the technique of ‘stream-of-consciousness’. She created her story on revealing the mental conflict of characters rather than the development of plot. The core idea raised by the story is that the narration delves in to the minds of the individuals. The tale does not have a conventional plot where the story unfolds through a sequence of events but focuses on a crisis or a mental conflict. We enter an individual consciousness to another. We get a glimpse of the mental state of the personas. In the course of the narration, very little ‘happens’ but the story gives us a vivid picture of personal crises that crucially affect each character’s internal well being while leaving the atmosphere of amiable, conventional family life intact. Kezia is a very imaginative child who find Parrot prints on the wallpaper as real parrots who ‘persisted in flying past Kezia with her lamp’. She also witnesses the killing of a chicken. Kezia’s unmarried and desperately timid Aunt Beryl is unsatisfied with her life and never shows her real self to others. Linda, Kezia’s mother pregnant with yet another child at times wishes to abandon the whole family and not even say goodbye. She visualizes her feelings for her husband in small packages, where she loves and respects her husband in one time to hate his later. His husband is a business tycoon who wants his roots in the country, which is the reason for their move from their town to their country home. He wishes for a son of his own. Modernism as Peter Child writes in his book is break away from convention. Katherine Mansfield’s brief life was also a lesson in casting off convention. Famously, Mansfield remarked ‘risk, risk everything’. She was rebellious in nature. She could not accept that all women have definite future of waiting for a husband as she wrote in one of her letter to her school friend when she was sixteen. In ‘Prelude’, Katherine explores the possibilities and discovery of the wide canvas of human life in the small domestic world of the Burrells. In the story, she questions the traditional believes of society, where a woman has the duty of getting married and bearing children for the family as Linda Murrell. Or the vacant side of a woman’s life where she stays at home and does the household chores. She has no profession of her own and no freedom of movement as in the case of the character of Aunt Beryl. Mansfield is a New Zealand writer. In her short life she has travelled to England and France but she had her roots firmly grounded in her native land. She uses her memories of childhood in her writing. He molds her characters on real people, places and even inscribes the colloquial speech of the country. ‘Prelude’ is a recount of one of the move her family made from their city home, from Tinakori Road in Wellington to Karori, five miles away to town. She reveals the insecurity and instability of her childhood connected with this repeated shift from one home to another. The portrayal of Linda Burrell is a depiction of her mother Annie Dyer, who has been described as ‘delicate and aloof’. Mrs. Linda Murrell is a character who keeps herself detached from the running of the household. It is her mother who runs the house. She has a neglecting attitude towards her daughters. She remains with her own dreams and expectations holed in her bedroom. She remains secluded from her family even when she is in midst of them: we find her on the easy chair rocking in the same room, where her husband and her sister are playing a game of crib. As she watches them, she thinks ‘how remote they look’. The character of Mr. Burrell is based on her father, Harold Beauchamp, who was a successful merchant. Mr. Murrell is a successful business man. He is a pompous man who prided himself of having a bargain regarding the new land which he now own. Rather than direct detail, her images stress on suggestion and implication. In Prelude she uses the images of plant aloe and birds to reveal the working of the mind of human beings.. The image of a rich young man under Linda’s window may imply that she wants to escape from her family and the rich household of her husband. The image of a child with bald head and bird may hint that she is overwhelmed with the burden of bearing one child after another. She likes the aloe so much because it has sharp thorns which restrict a person from coming near it. Also because it flowers every hundred years, Katherine Mansfield is the centre figure in the development of modern short story. She was born in New Zealand but spend much of her adult life in Europe. In the course of her adult life, she tried to extricate herself from the dominance of her family. She also removed herself from the expectation of society regarding women of her class. Her attitude towards life casts its shadow on her literary works. She writes without a conventional plot. Rather she concentrates on a particular point or crisis. She uses themes which are universal like isolation of man, the traditional role of men and women in society or the conflict between love and dissolution. The images in her works, elaborate farther the death of human psychology. References: Katherine Mansfield: Significance as a Writer [Internet], Katherine Mansfield Birthplace Society. Available from: < http://www. katherinemansfield. com/mansfield/signif. asp> [Accessed 31 August 2007] Akshaya Kumar. (2001) The icons of modernism with Euroamerican bias [Internet], available from: < http://www. tribuneindia. com/2001/20011216/spectrum/book1. htm> [Accessed 31 August 2007] Eric Eldred. â€Å"Prelude. † by Katherine Mansfield (1888-1923) [Internet], available from: [Accessed 31 August 2007] Peter Child. Modernism [Internet], available from: [Accessed 31 August 2007] Katherine Mansfield: Short Story Moderniser [Internet], available from: [Accessed 31 August 2007] Manfred Jahn. (2005) Narratology: A Guide to the Theory of Narrative [Internet], available from: [Accessed 31 August 2007] Ismail S Talib. Narrative Theory [Internet], available from: [Accessed 31 August 2007]

Free Essays on Mattel

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Breakfast in 1700 as to now essays A colonial woman in todays times would marvel at the ease of food preparation. Back in 1700 they had no microwave or frozen foods it was all fresh The women had to make all the meals from scratch. She had to physically go out and get the items needed on her own there were no supermarket or Mc Donalds. Today all we have to do is open a box pour it into a bowl and add milk and call it breakfast. We may also jump into our car to the local Mc Donalds and order food to go. In most of the out skirts of the major colonies the women would have to gather all of items necessary to make there breakfast. She would get the vegetables from a garden and the meat from the storage area where the salted meat was kept. She would then ready the food for cooking and cook it over the fire in the fire place. A woman in the the the major towns I believe would have an easier time. She would have access to markets, however She would still have a garden and cook over the fireplace.I would imagine that the whole process from start to finish would take around 2-3 hours maybe even longer. The preparation that she had to do was hard as well. She would have to have all the measurements and mixing. necessary ingredients to make her breakfast.She would have to keep a close eye on what was cooking to make sure that nothing happened. Also back then there was no help for the average woman. The only time she had help is if she had a daughter. There were also no leftovers that could be saved all the food made had to be eaten. There were no ways to preserve cooked food. Today we have all these electronic machines that allow us to cook with waves, gas, and electricity. We also have food that will keep weeks compared to the 1700s when food did not keep long. All I do for breakfast is take a box ope ...

Analysis of Different Types of Partnership

Analysis of Different Types of Partnership Disclaimer: This work has been submitted by a student. This is not an example of the work produced by our Law Essay Writing Service . You can view samples of our professional work here . Analysis of Different Types of Partnership Introduction In this assignment I am expected to analyse different types of Partnership. During this I would be explaining and evaluating those types of partnership and be able to advise my clients which one is the best one for someone starting a business for the first time and also be able to states all the benefits of each type of business structure. According to the classic definition of partnership provided by s.1 of the Partnership Act 1890 is: â€Å"Partnership is the relation which subsists between persons carrying on a business in common with a view to profit.† Partnership is an incorporated body which means that the partnership does not have a separate legal personality from the partners. In the eyes of the law the partners is the business. If one partner make a decisions regarding the partnership and it goes wrong all partners are liable, they all can end up personally bankrupt because their personal assets can and will b e used to pay the partnership debts. In another hand if one partners become personally bankrupt the creditors can be entitled to his or her share of the partnership. This is why it is important to have a partnership agreement where the partners can ensure themselves against bankruptcy of individual partners. In the deed they can specify the outcome of any undesirable eventuality. It is the partnership agreement that rule the partnership. In case of no partnership agreement there is the Partnership Act 1890. The Act does not state any formal decision making structure of the partnership. According to the act a partnership does not requires one. The partners can set out the partnership agreement according to their needs. Usually the partnership deed is used to stipulate the dos and don’ts of the partnership and to delegate or retain the power and responsibility of the partners. It has to cover all eventualities, such as who owns the partnership premises; how new partners are to be taken in, and how they are to be paid; retirement of partners; circumstances in which a partner may be removed from the partnership Partners’ relationship must always be of the business’s best interest. It is very different from the relationship between employer and employee. Partners are business owners depend on their shares is the partnership which give them a number of co-existent rights. They have the right to take parts on decisions that affects the business; they have the rights to share profits and losses according to their shares on partnership; the rights to examine the accounts, to veto in the entrance of new partner and all partner are at liberty to the good faith of the other partners unless specified otherwise in the partnership deeds. There are three types of partnership: The general partnership, Limited Partnership and limited liability partnership. In general partnership all partners are liable for all debts of the business at the same proportions t hat they have in profits. The income and expense is reported on a separate return for tax purposes, but each partner then reports his or her pro-rata share of the profit or loss from the business as one line on his personal tax return. The most common form of partnership are group of people of the same family working together like a family plumbing firm and in another hand there are often group of professional people who work individually but have the benefit of shared support services like a firm of solicitors, doctors and accountants.

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IFRS and GAAP Convergence Essay Example | Topics and Well Written Essays - 1000 words

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As We Are Now by Sarton Essay Example | Topics and Well Written Essays - 500 words

As We Are Now by Sarton - Essay Example Analysis In the novel ‘As We Are Now’, M. Sarton designates the reader to acquire her thoughts and sentiments regarding a critical issue with nursing homes in reference to how old people are deprived of respect and austerely shown inappropriate treatment through the mean approach of their keepers within an institutionalized setting. Equivalently, as Sarton exhibits this truth via the role of her protagonist Caro Spencer, the author’s creation in the form of journal entries by Spencer reflects at depth a character whose struggles are quite alarming to a reader who has stayed and observed matters at the surface. Little does everyone know that beneath the ideal perception toward social workers lies a huge mystery on the essential humanitarian traits for which only subjects like Caro, in coping with her sanity, can reveal what the real encounter with them is made of. As a retired educator who never married and lived without a single offspring, Spencer appears to deser ve opulently having the latter brief years of her life under fulfilled circumstances of living.

Coming of age is a prominent theme in Her First Ball by Katherine Mansfield Essay Example for Free

Coming of age is a prominent theme in Her First Ball by Katherine Mansfield Essay Coming of age is a prominent theme in ‘Her First Ball’ by Katherine Mansfield. It is expressed in the plot, wherein an adolescent girl attends her first ball and is fascinated and thrilled by it all. Her hopes are then let down by an older gentleman who cruelly reminds her that she will soon be an old lady with no happiness and excitement left in her life. Mansfield depicts the theme of growing up in title, language, literary devices and characterization. The title, ‘Her First Ball’, clearly states the subject of the story while maintaining the implications of growth and ageing. The use of the pronoun, ‘her’, instead of the name, Leila, shows how ubiquitous this process- how every woman has had a first ball that is a milestone in their journey to adulthood. This reiterates the notion that Leila, like everyone else will grow up and will no longer be the ecstatic young girl in awe of everything, whether it be for better or worse. The word ‘first’ implies youth and the change that comes with ageing. It suggests many more balls and experiences to come and marks this incident as a milestone in her life. Another technique Mansfield uses to express the theme of growing up in the story is the language. The language in ‘Her First Ball’ is extremely descriptive and ornate. She uses irony in ‘I can’t see a single invisible hairpin!’. This adds to the humor of the story. This also suggests the idiocy and stupidity of the youth, lost in the thrilling chaos of the ball. Mansfield also uses elaborate phrases to capture the magnificence of the ball and how Leila feels about it such as the alliterative phrase, ‘gleaming golden floor’. The words ‘gleaming’ and ‘golden’ both represent an epitome of beauty and splendor that is contrasted with descriptions from Leila’s school. The phrase ‘ dusty smelling hall- with calico texts on the wall’ provides a juxtaposition between Leila’s past and her present to show beyond doubt the changes in her life as she ages. An additional aspect of language that brings out the significant experience of the ball is the register used in ‘Her First Ball’. It is one of informal 18th century British English. Mansfield uses words and phrases such as ‘Twig’, ‘Oh, I say’ and ‘Pardon’. This adds to the authenticity of he story and emphasizes the setting and time. The tone used in ‘Her First Ball’ changes often in the story, which adds to the notion of change and growth. Although, it’s a third person narrative, it captures Leila’s feeling very effectively in the tone. At the start of the story, the tone is one of excitement and anxiety. Leila feels unsure yet thrilled about how the ball will be and also feels slightly out of place being a country girl. She expresses her doubts and the tone is also one of wistfulness and longing to be like everyone else. As the story progresses, the tone becomes more ecstatic and admiring of the ball. The hall, the people and the experience is absolutely thrilling to Leila. This excitement is represented in the tone until she converses with the fat, old man. He reminds her that this is only temporary and this happiness will soon be replaced with a feeling of sadness and longing to be youthful once again. This brings upon a new tone into the story- one of dismay and dread. Leila knows it’s inevitable and her visions of a life of joy and come crashing down. However, the tone soon changes to one of renewed happiness and everlasting joy. The music changes to something better and she loses herself in the dance, forgetting the words of the fat man; forgetting him altogether. The frequent changes in tone conceivably represent the changes in life that come with ageing and development. The music plays an important part in the story, mirroring the feelings of Leila. ‘with rabbit ears thumping the cold piano’ is a description of Leila’s boarding school dance lessons that were uncomfortable and a drag to her. This contrasts with ‘a soft, melting, ravishing tune’. The words chosen describe the music as an art or even as a food- ‘soft’, ‘melting’. This shows the overwhelming joy Leila feels in the fantastic ball. However, after the fat old man reminds Leila of her fate, ‘the music seemed to change; it sounded sad, sad’. The music that once ‘rose upon a wave’ now ‘rose upon a sigh’. This illustrates the quick changes in mood symptomatic of the youth, the gullibility and naivety as well. Even more so, Leila doesn’t even recognize him with the advent of another dance and has forgotten her dreadful encounter, which adds to the notion of the growing up and the mercurial c hanges in adolescence. Perhaps the most potent techniques to show the theme of ageing are the literary devices used. Mansfield uses an array of similes, metaphors and imagery to capture the scene and Leila’s emotions. The metaphor ‘all became one beautiful flying wheel’ expresses Leila’s intense happiness and high spirits. The old man, the antagonist, is described with the simile ‘ his coat looked as if it was dusty with French chalk’. It shows his lack of involvement in the ball and in it’s customs that comes with age. Another sign of this is when Leila’s partners ‘were not more interested’ and joyful about the ball as she was. This shows the inevitable mellowing down that Leila will, like everybody else, achieve. The author also uses visual imagery at the end of the story to show how the reminder of the inexorable affects Leila. Although she is initially dissatisfied, she soon notices that ‘the stars they had long beams like windâ⠂¬â„¢. This phrase with striking visual imagery marks the end of her short period of unhappiness and signifies her change in mood to once again being delighted. This leads to an important idea in the story, that adds to the characterization of Leila. The old man’s attempt to remind her of her destiny, however cruelly done, is quite true. Leila remembers this for only a short period of time before returning to her admiring self. This shows that the reminder of her future has fallen on deaf ears and that Leila is so intent on having a good time she forgets her worries and perhaps that she simply doesn’t consider the advisory anything more than a bitter man’s negative opinion. Her lack of heed to her wake up call indicates the naivety of the youth. She is quick to forget unpleasant experiences rather than to learn from them and ignores the prospect of growing up entirely as it upsets her. An important idea in the story is one of symbolism. There are many symbols in the story, Leila being on of youth. She represents the curiosity and happiness of adolescence along with the gullibility and inanity. She lives in the present, which is seen both positively and negatively in the story. Her ability to concentrate on the current happenings result in her extreme joy and thrill from the dancing and fun of the ball but also result in her sadness on meeting the fat man. The ball changes from her heaven to a place where she must face her inexorable depressing fate. However, it is this quality of hers that leads her to forget her bad memory and move on to the pleasures of life, even if they are short lived. The Old man on the other hand, could be a symbol of wisdom. When he first meets her he says ‘ Do I remember this bright little face’ although he’s obviously never seen her before. This creates an atmosphere of eerie knowledge around him. His shabby appearance and the fact that he dances with the youth despite his age sets him apart from the rest of the gentlemen and marks him as different. His age, his correct conjecture that it’s Leila’s first ball and his accurate prediction of her future signifies that he perhaps plays the role of a symbol of wisdom and knowledge. The fact that Leila forgets him suggests her immaturity and her inability to see past the present. Thus, Mansfield perhaps tries to achieve the notion of the pettiness and fatuity as well as happiness and celebration of the youth in the story and its contents. She uses the plot to describe an incident where Leila is at her most happy and later, probably her least. The ending of the story shows Leila’s resilience, or rather, her ignorance. While centered on the theme of coming of age, I feel that Mansfield used the many effective literary techniques and the conclusion of the story to show that Leila has, essentially, not matured.

Importance of Customer Satisfaction

Importance of Customer Satisfaction Customer Service Introduction According to Hansemark and Albinsson(2004), satisfaction is an overall customer attitude towards a service provider, or an emotional reaction to the difference between what customers anticipate and what they receive, regarding the fulfilment of some need, goal or desire. Customer loyalty, on the other hand, according to Anderson and Jacobsen (2000) is actually the result of an organisation creating a benefit for a customer so that they will maintain or increase their purchases from the organisation. True customer loyalty is created when the customer becomes an advocate for the organisation, without incentive. To be successful, organizations must cater to the needs, wants and demands of their customers. That is the reason why many companies have continuously focused on the importance of customer satisfaction and loyalty. Moreover, it has a positive effect on an organisations profitability. There is also a close and positive connection between customer satisfaction and loyalty. Therefore, customer satisfaction and loyalty are all very important for an organization to be successful. Many researchers have looked into the importance of customer satisfaction. Kotler(2000) defined satisfaction as: a persons feelings (pleasure or disappointment) resulting from comparing a product performance in relation to his or her expectations. Hoyer and MacInnis (2001) said that satisfaction can be associated with feelings of acceptance, happiness, relief, excitement, and delight. There are many factors that affect customer satisfaction. According to Hokanson (2001), these factors include: friendly employees, courteous employees, knowledgeable employees, helpful employees, accuracy of billing, billing timeliness, competitive pricing, service quality, good value, billing clarity and quick service. In order to achieve customer satisfaction, organisations must be able to fulfil their customers needs and wants (La Barbera and Mazursky, 2000). Customers needs state the felt deprivation of a customer (Kotler, 2000).Whereas customers wants, according to Kotler (2000) refer to the form taken by human needs as they are shaped by culture and Individual personality. However, Bowen and Chen (2001) said that having satisfied customers is not enough, there has to be extremely satisfied customers. This is because customer satisfaction leads to customer loyalty. Bansal and Gupta (2001):Building customer loyalty is not a choice any longer with businesses: its the only way of building sustainable competitive advantage. Building loyalty with key customers has become a core marketing objective shared by key players in all industries catering to business customers. The strategic imperatives for Building a loyal customer base is as: Focus on key customers Proactively generate high level of Customer satisfaction with every Interaction Anticipate customer needs and respond to them before the competition does Build closer ties with customers Create a value perception Sivadas and Baker-Prewitt (2000) said there is an increasing recognition that the ultimate objective of customer satisfaction measurement should be customer loyalty. Fornell (2002) said high customer satisfaction will result in increased loyalty for the firm and that customers will be less prone to overtures from competition. This view was also shared by Anton (2002) who said that satisfaction is positively associated with repurchase intentions, likelihood of recommending a product or service, loyalty and profitability. Loyal customers would purchase from the firm over an extended period of time. (Evans and Berman, 2003). Guiltinan, Paul and Madden (2001) said that satisfied customers are more likely to be repeat (and even become loyal) customers. Sivadas and Baker-Prewitt (2000) Satisfaction also influences the likelihood of recommending a departmental store as well as repurchase but has no direct impact on loyalty. Thus satisfaction in itself will not translate into loyalty. However, satisfaction will foster loyalty to the extent that it is a prerequisite for maintaining a favourable relative attitude and for recommending and repurchasing from the Store. Once customers recommend a department store it shows loyalty towards that store. Thus the key to generating loyalty is to get customers to recommend a store to others. Also, customers are likely to recommend a department store when they are satisfied with that store and when they have a favourable relative attitude towards that store. Evans and Berman (2003): Companies with satisfied customers have a good opportunity to convert them into loyal customers who purchases from those firms over an extended period. Conclusion Based on the views and research, it can be concluded that customer satisfaction is very important. Thus, though customer satisfaction does not guarantee repurchase on the part of the customers but still it plays a very important part in ensuring customer loyalty. This point has been echoed by Gerpott et al. (2001) when they said customer satisfaction is a direct determining factor in customer loyalty, which, in turn, is a central determinant of customer retention. Therefore, according to me, organisations should always strive to ensure that their customers are very satisfied. References Anderson, H. Jacobsen P. N., 2000, Creating Loyalty: Its Strategic Importance in Your Customer Strategy. Bansal, S. Gupta, G., 2001, Building Customer Loyalty Business-to-Business Commerce. Bowen, J. T. Chen, S. L., May 2001, the Relationship between Customer Loyalty and Customer Satisfaction, International Journal of Contemporary Hospitality. Evans, J. R. Lindsay, W. M., 2003, the Management and Control of Quality. 3rd Ed. Guiltinan, J. P., Paul, G. W. Madden, T. J.,2001, Marketing Management: Strategies and Programs Hansemark, O. C. Albinson, M., 2004, Customer Satisfaction and Retention: The Experiences of Individual Employees, Managing Service Quality. Hoyer, W. D. MacInnis, D. J., 2001, Consumer Behaviour. 2nd Ed. Hokanson, S., January 2, 2001, The Deeper You Analyse, The More You Satisfy Customers Kotler, P., 2000, Marketing Management. 10th Ed. LaBarbera, P. A. Mazursky, D., 2000, A Longitudinal Assessment of Consumer Satisfaction. Sivadass, E. Baker-Prewitt, J. L., 2000, An Examination of the Relationship Between Service Quality, Customer Satisfaction, and Store Loyalty.

Feminism Essay -- Feminism Sociology Essays

Feminism There has been a great deal of discussion over the Feminist & Gender Studies Program changing its name to Gender & Sexuality. The basis of this debate is over the exclusion of the word "feminist" from the title. It is important to question how this modification will affect the direction of the program and the feminist movement as a whole. The categorization of this area of study must be sensitive to the complex social issues it represents. Bringing the term "gender" to the fore-front, and focusing less on women, is a necessary "part of the attempt by contemporary feminists to stake claim to a certain definitional ground, to insist on the inadequacies of existing bodies of men" (Scott, 166). This new spotlight on gender and sexuality does not detract from feminism at all; rather it represents the next step in the evolution of the feminist movement. As Lacqueur stated, categorization "is an inescapable consequence of our biological makeup" (Lacqueur, 18). This is especially true in any college, where categories are institutionalized in order to help guide students along their academic path. It is hard to imagine academics as "a purely uncategorized and unconceptualized experience" (Lacqueur, 19). However, categories have a way of excluding some people, since people are diverse and do not fit into neat containers. This holds especially true with the Feminist & Gender Studies Program. The term "feminist" is a category that many students do not identify with because of its history of race, class, and sex. Some female students are not comfortable with its overtly confrontational ideas and do not want to be associated with the "man-hating" stereotype that is portrayed in society. African-American students can feel alien... ...ne society provided for me. I felt on the outside of feminism, because I thought my interests in boys, marriage, and motherhood was not included in its definition. After learning what feminism really was during my sophomore year, I discovered I was not on the outside after all. I have to admit that, at first, I was disappointed by the omission of the word "feminist" from the title of the program. At the time, I was just feeling at ease with my personal realization that I was feminist. I found myself feeling, once again, on the outside. I know after taking this class, that defining myself by any category is a wasted effort. The focus should be on who I am and not how well I fit into any category. I now understand why the only required course, one which concentrates on de-constructing gender, and the new focus of the program is the only thing that will save us all.

Pros and Cons of E-Commerce Essay -- essays research papers

Pros and Cons of E-Commerce   Ã‚  Ã‚  Ã‚  Ã‚  Electronic commerce or e-commerce involves the buying and selling of products or services over the internet. Put simply, e-commerce means conducting business online. E-commerce software programs run the main functions of an e-commerce web site, including product display, online ordering, and inventory management. This software resides on a commerce server and works in conjunction with online payment systems to process payments. E-Commerce can help a small business off to a great start or can make it fizzle into bankruptsy. It can have a positive and negitive impact on the success of a small business.   Ã‚  Ã‚  Ã‚  Ã‚  There are many pros to e-commerce. One factor is that e-commerce provides service and performance by offering a user-friendly experience. In a regular business, the retailers may have to go some way before achieving such a responsive goal. E-Commerce also provides an attractive website. The colors, graphics, and animation can help an e-commerce site become successful. The website can also influence the customers to purchase and return. Promotions, coupons, and discounts increase the chances for a customer to use the site more frequently. Websites can provide the customers with personal attention. The customer can personalize the website to better fit their likes and remove their dislikes. Purchase suggestions and personalized special offers can most of the time substitute person to person in...

Construction and De-construction of Race Essay

Races exist. They are everywhere in the world. In our history classes, we have discussed the existence of Caucasians, Mongoloids, Negroes, etc. The members of each racial group have common characteristics that make them distinct from other groups. However, in the quest to understand better the human variations across races, professionals from various fields – medicine, biology, anthropology, etc – have conducted studies to prove, or disprove, the existence of races in the scientific sense. In Modern Human Variation: An Introduction to Contemporary Human Biological Diversity , three models of human classification were discussed. First is the typological model which â€Å"focuses on a small number of traits that are readily observable from a distance such as skin color, hair form, body build, and stature. † Diamond (1994) gives truth to this, citing that â€Å"all native Swedes differ from all native Nigerians in appearance† and that one race cannot be mistaken with the other. However, Diamond also argued that â€Å"there are many different, equally valid procedures for defining races, and those different procedures yield very different classifications. † He further discussed other studies in which the differing geographical locations of humans contribute to their varying human traits. Factors such as survival and sexual selection, and a third possible explanation which is no function at all, were considered in human classification. Again, inconsistencies of this theory were later discovered, showing evidences that â€Å"among topical peoples, anthropologists love to stress the dark skins of African blacks, people of the southern Indian peninsula, and New Guineans and love to forget the pale skins of Amazonian Indians and Southeast Asians living at the same latitudes† (Diamond, 2004). With these contentions, the typological model is contradicted. On the other hand, the population model â€Å"looks for breeding populations first and then considers the anatomical and physiological traits that may distinguish them. † This means looking into a single group where members mate only with people within the group. The same article discussed, however, that with the relatively convenient means of intercontinental travel, intermixture of humanity has emerged, thus making the population model relatively ambiguous in the study of human variation today. The third model, the clinal model, â€Å"is based on the fact that genetically inherited traits most often change gradually in frequency from one geographic area to another. † With this framework, the clinal model may seem to be the soundest theory on human classification. However, it cannot be fully relied on since â€Å"the distribution of some traits is partly discontinuous†¦ these can be understood as results of historical migrations or exclusive breeding within more or less closed communities. † We have tried to construct races through scientific studies but failed to establish its exact definition. This brings us back to again to the crux of our contention. Do races exist? Yes, they do. People from all over the world have been grouped based on their physical characteristics, culture, religion, ethnicity, and other factors. Groups were given names so that individuals can easily identify in which group they belong. This is how lay humans understand the word â€Å"race† today. The concept has been constructed to satisfy the human need for order. But as Goodman (2005) puts it, â€Å"race is not a mere social construct, but as a lived experience has devastatingly real effects. † The construction of race led to the emergence of racial discrimination, making some â€Å"races† assume superiority over others. With this assumption, people of the â€Å"superior race† consequently assumed power over the â€Å"minorities†. The political advantage of the â€Å"superior race† gave way for them to gain more access to resources and wealth. Discrimination further reached the social sphere, with the â€Å"minorities† being labeled as the â€Å"ugly† people since their physical traits differ, most of the time in the opposite manner, from those of the â€Å"superior race†. Looking back through world history, our books tell us stories of some â€Å"races† (e. g. Africans) who were enslaved by the â€Å"superior races† during the earlier times. At present, racism still exists in the form of prejudice to certain â€Å"races† that have been generalized to possess certain characteristics. In Asia, the revolt of the Moro Islamic Liberation Front (MILF) has caused prejudice against Muslims in most parts of the world, generalizing these people as terrorists. Accordingly, the social construction of races have inflicted numerous, and perhaps even millions, of incidents of social injustice worldwide. Then again, combining the clinal and population models, Keita et al (2004) contend that â€Å"the nonexistence of ‘races’ or subspecies in modern humans does not preclude substantial genetic variation that may be localized to regions or populations. † The authors cited a recent study on the single-nucleotide polymorphisms (SNPs) in the human genome, which can â€Å"make forensic distinctions possible even within restricted regions such as Scandinavia. † It was however clarified that â€Å"because this identification is possible does not mean that there is a level of differentiation equal to ‘races’. † We cannot totally negate the scientific studies conducted and currently being conducted on human biological variation. These studies, as in the point of view of Keita et al have policy implications for health studies. While Keita et al advocate for more refined and detailed study on human biological variation, Goodman is also supported in his position to â€Å"call for a new vocabulary and concepts† to study the same. This way, the widely-known concept of race may be de-constructed. Difference in skin color, hair form, body build, religion, culture, ethnicity, and others, does not make an individual less of a human, and as such these characteristics should not be seen as barriers to social justice.

Miss Essay

1. Be able to address the range of communication requirement in own role 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. Working within Surestart I work with many groups and individuals whose communication needs must be addressed which include 16 staff members, services users to date we have 1700 families registered with Surestart. We would have a lot of communication with Health visitors regarding referrals that they have sent in and also follow up telephone calls if there is any concerns with the family. I would also have contact with social services and be asked to attend case review meetings. I would also be expected to communicate with other agencies to refer our service users on the appropriate agencies for example other children centres, counsellors, women’s Aid and Hidden Harm Social worker, 1.2 Explain how to support effective communication within own job role Effective communication and interaction play a very important role in the work of everybody that works within Surestart. I feel that how I support effective communication is by setting a good example to staff. With communication been so important for the day to day running of the centre, each staff member would be asked to write in the diary in the main office so people can know where they are (this is for the save guarding of staff if they are out of the office, lone worker policy) There is also a white board in the main office so when staff are in programmes other staff are aware of this and that the parents/baby room are booked. I would also support communication by attending staff meeting ever second week and staff are told that they must attend once a month. There is also an open door policy as sometimes there is information that staff do not want to share in a team meeting as there maybe difficulties within the team and they would like to share information on a one to one basic. 1.3 Analyse the barriers and challenges to communication within own job role The barriers and challenges that I would face is staff working part time,  staff out doing programme and also may be difficult feeling between staff members. The other barriers and challenges that I would face is staff do not take on board what you are saying to them as they feel they are right so they do not even listen to what you are trying to explain. Some people may pick you up wrong on the information you are trying to get across. 1.4 Implement a strategy to overcome communication barriers Make sure I speak very clear, focus on what information I would like them to take on board. Supervision on a monthly basis, open door policy if anyone has a problem they can talk about it. Staff can ring and send emails at any time. The childcare supervisor meets with the childcare team every morning to make sure that all crà ¨ches have enough staff and if they have any concerns regarding the children. There is also a referral meeting once a week where we discuss the referral that health visitor/social workers have send in and also to discuss and concerns we would have regarding the parents. I also send rely slips to social worker / health visitor to let them know if a home visit has been completed or if we have been unable to contact the family. 1.5 Use different means of communication to meet different needs I am aware that each staff member has different learning styles, some staff like sharing information in a group and other staff like to share information in a one to one. It is also very important for me to take this on board as I do not want any member of the team feeling frustrated and ineffective. I want staff to be able to trust me and let them see that I value the work that they do. The different means of communication I use to meet different needs are. Emails are a very effective means of communication as each staff members gets the information at the same time and not second hand. Emails can be sent at any time and also printed out to file or record information that has been sent or received. Team meeting again are a very good as all staff are getting the same information and this is a nice way for other staff to meet and let everyone else know how things are going and if anyone is finding a family or child diffi cult then there is the support of the whole team for ideas of how to handle a situation. If anyone cannot make it then the team minutes are there to read. Telephone if I am not in the office I can still be reached on my mobile if anyone needs anything.  Health visitor/Social worker would also contact me by telephone if they needed an update on a family. Staff diary in the main office this lets staff members know who is in which room and if anyone is on leave or sick or if someone has an appointment. Sign in and out sheet beside the exit door this is for safety reasons as if there was a fire in the building then I would know who is in and out Reply slips are back to the health visitors/social worker as an update for the referral they have send in. Letters to parents this is to invite them along to programmes/events. Thought-out the year I would facilitate information mornings for breastfeeding support, weaning work shop and feeding for under 5’s this would be to share inform ation to welcome new service users to the Surestart. Face to face, my office is open to all staff at any time if they need to talk about anything. CU2941 Use and develop systems that promote communication 2. Be able to improve communication systems and practise support positive outcomes for individuals 2.1 Monitor the effectiveness of communication systems and practices. The diary in the front office if very effective for staff on home visit as we know where there are for their safety (lone worker policy). white board in the main office is very effective as this is where all staff write down their programmes so if there is any phone calls for staff the secretary knows if they are in the office or in programmes. Emails can be sent at any time and it means that the same information is been told to the staff at the same time and it is also the staffs responsible to pick up their emails. The childcare supervisor meets with the childcare staff each morning I feel that this is very effective as this is in place to make sure that all rooms are covered with their ratio, and most importantly that the needs of the children are met and if there is any problem in any of the setting it can be addressed as needed and that staff do not have to wait 2 weeks for a team meeting to discuss. One to on e communication i.e. Supervision and APR, I feel that this is very important within a setting. N-Drive – this is where documents can be saved and all staff can access it. In our office we have a policy of hot desking so documents can accessed at any computer. This is also for Surestart forms and newsletters so all staff can print them out as needed. Reply slips to health visitors/social worker/other agencies – this is where I reply to any referral letter that the project receives, I would reply to the other agencies if this family had received a home visit and services offered, if I was unable to contact the family for different reasons or if the family did not want to avail of Surestart services. Phone – if I cannot be reached at any time then a message can be left for me to return there call. 2.2 Evaluate the effectiveness of existing communication systems and practice Evaluating the effectiveness of existing communication systems and practice I am going to start with the ones I feels are the most effective. One to One Communication – I feel that this works very well within a team as some staff members do not like to speak in front of other and feel that their ideas might not be good enough. I also feel that face to face communication is very effective as some people can pick up a message wrong and take the wrong tone with an email. Supervision – this is there for staff to talk confidently with their manger I feel that this is very effective means of communication for the manger to tell how well things are going for that member of staff and for the staff member to say how they really feel about how things are going. ( I also feel that you have to have a good relationship with your staff for this to work, you have to be relaxed and friendly and staff members also have to trust you). Supervision is also very effective as this give staff clear boundaries of what is expected of them for the month a head and also make sure they are on target to achieve the targets in their APR. Team meetings – I also think this is effective as this can let everybody know how programmes are going if there is any follows to do with families in any of the programmes. If anyone is having any difficulties if any of the programmes is nice to get other ideas how to deal with it. It is also there for sharing information for the Surestart board and action for children. To let staff know what training is coming up. ARP- I have been working in a Surestart setting for the last 11 years, I feel that this is the first year I have felt that an APR has been effective like the rest of communication systems if it is not done right then it will not  be effective. APR is there to set goal and targets for the year ahead, I feel this is very important for staff as they know what is expected of them for the year ahead and then this is monitored at each supervision to make sure that staff in on track with their targets. Childcare meeting every morning – I feel that this is very effective as each member of the childcare team no where they are each day and who is covering in each setting and also if any member of the childcare team is concerned about a child this is discussed each morning. Emails- I feel has pro and con. It is very effective in a way that emails can be sent at any time and is very good for all staff to receive the information at the same time. I also feels that staff can pick the tone of emails up wrong and some information is best said face to face. Reply letter to health visitors/social workers/other agencies – I feel that this is a very effective The diary in the front office – This is effective if everyone plays there part in filling it in. If someone is on training or off on A/L and forgets to fill it in then it is very hard for other staff to know where they are. N-Drive – This is effective as all the Surestart form and standard letters are on it as well as newsletters. It is also that as this is used while hot desking it means that the documents that are placed on this drive can be accessed by the whole team so if I was saving any confidential information I would also password protect it. Phone – I do feel that this is effective as if I am not available by phone or mobile then a message can also be left. 2.3 Propose improvements to communication systems and practices to address any short comings I feel that communication can always be improved as we are only human and staff do forget to pass on messages, response to emails, and even fill in the diary in the main office. I have proposed that each desk has message pad so that all messages have to written down. I have proposed that the main diary is to be brought to the team meeting so that if anyone has any leave booked, any visits arranged or training then this can go into the diary. I would also remind everybody at team meeting about remembering to fill in the diary I have also propose that the reply slips to the health visitors/social workers be changed as I feel it could be improved. 2.4 Lead the implementation of revised communication system and practices CU 2941 Use and develop systems that promote communication 3. Be able to improve communication systems to promote partnership working 3.1 Use communication systems to promote partnership working The systems that we use to promote partnership working is:  One to one communications – I meet with the health visitor for breastfeeding once a week. Also any of the health visitors are welcome to call in at any time. Some health visitors like to bring parents that are hard to engage into the centre to meet me to show them around the building and meet the staff. I would also have contact face to face with our families on a daily basis through programmes and also registrations. Phone call – health visitors/social services and other agencies would phone for update and regarding case review meetings. Families would also phone on a daily basis if they needed help with anything or information. Post – we post letters to the agencies if we are unable to reach the families or if they no longer wish to be involved with the service. I would also post letters and newsletter to families. Emails – some agen cies like to send email as it is a faster way for them and this is ok with me as long as it is recorded. Referral reply – this is a letter drawing and signed by Surestart parents that we have permission to send it back to the health visitors to say we have been in contact and the Surestart services have been offered. Information events – this is different events for Surestart to promote their services. 3.2 Compare the effectiveness of different communications systems for partnership working I feel within waterside Surestart the systems we use are very effective. One to one communication I feel is very effective as this can reassure service users and colleagues and also outside agencies, you can focus on the goal. I can be supportive and positive to all that need it. I can also assess the services users’ needs and provide them with the support  needed and I also feel that this builds trust and relationships. Phone call – I feel that this is a very effective way of communicating as some health visitor/social worker/other agencies need an update ASAP as they may be on their way to a review meeting. All if a member of staff is not on the office this is a good way of communicating. As my role as family support worker I be in contact with families every day on the phone, may it be they have a question or I am inviting the families to programmes or arranging home visits. E mails – This is a very effective way that I communicate in Surestart, supervision notes to be sent 3 says before supervision, team meeting are to be sent and read before the meeting. Agencies are able to send emails / newsletters. Referral Response – I feel that this is a very effective way that Surestart communicate. This is send to health visitors/social workers who send in a referral this is to show the agencies that we have made contact with that family or that we have tried to contact the family and after 4 weeks we are unable to reach them. Information events – I feel that this is not really effective as we work on catchment areas and this is very hard to have an event in a general area, it has to be within the area, as we do not like to turn people away that may be interested in the service, as when agencies send in referrals they have a list of streets that is inside the catchment area and only if there is a need then they can be outside the area. 3.3 Propose to improvements to communications systems for partnership working I do believe that communication within waterside Surestart has got a lot better in the last year, I feel that this has a great deal to do with our new manager, she has gained the trust and respect of the staff and in return it is a pleasure to work with. I feel that I have a great leader to follow and learn a great deal from. The only improvement that could be made is that a leaflet could be drawn up for families that are outside the catchment area so that they leave with something rather than going away with no information (this is in the process on being done). I am also assisting the upgrade of the referral response form so that families sign this form so that we have permission to hold their information and that we are allow to send the form back to the referrer. CU2941 Use and develop systems that promote communications 4. Be able to use systems for effective information management 4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information Working with in a Surestart setting for the last 11 years, I know that confidentiality is very important. It’s important for agencies and services users to build a trusting relationship with me. I am very honest with the people I work with, when I am completing a registration form with parents I do tell them that their details will stay in a locked filing cabinet for 7 years, that there information is stored on a database password protected until there child/ren turn 4. I also let the parents know that under the data protection act they are able to see their file at any time. Parents also sign a form that we are able to share information with the health visitor and other agencies involved if we have any concerns regarding the child or parents. When I have taking programmes with parents I also start with group rules. Confidentiality always comes up, I always tell parents that what ever is discussed at the group I do not take it outside of the group, I can only speak for myself but that I would hope that everyone would stand by this too. I also always make it very clear to parents that if anything is discussed or disclosed any information regarding harm or danger or abuse to a child/ren then I will past this information on to my manger and the appropriate authorises. (Children’s order 1995, child safety is paramount) I feel that if I am honest with all the people that I work with then I do believe that you build up a trust and that by law I have to report and record all that is disclosed to me, although I did have a parent in the past that did not understand this, they felt that I was just reporting them to social services and she believed that social services where there to take her child away. This lady did not return to Surestart as what she disclosed I had to discuss with my manger. 4.2 Analyse the essential features of information sharing agreements within and between organisations Under the data protection act 1998, the purpose of the act is to protect the rights and privacy of individuals and to ensure that data about them are not processed without their knowledge and are processed with their consent whenever possible, this act covers personal data held in electronic formats, manual data and relevant filing systems. Surestart has devised a form that has recently been updated by my colleagues and myself, this form is where we get service users to sign that they agree Surestart is able to keep their details in a secure place for up to seven years, and that if we had any concerns regarding the child that we would contact the appropriate service also that if there is a social worker involved that we are able to update them on any programmes they attend for case review meetings. Health visitors would send in referral form with parent’s consent, what happens is we then phone that family and do a home visit and in that visit we fill out the Surestart forms wi th the families details on it, the consent for is then signed and sent back to the health visitor to say we have completed a visit this is what programmes they would like to attend, I would also send back a form to the heath visitor if that family did not wish to avail of Surestart services or that I could not reach them. These forms are kept with the registration and filed in a locked cabinet. When I am facilitating a programme within Surestart I always do group rules, parents can put what they like on it, confidentially always comes up, I just remind parents that what happens in the group will stay in the group with me, but I can only speak for myself and not the rest of the group and I do tell them that It would not be nice to hear anyone talking bad about another parent. I do inform the parents that if there anything disclosed within the group that has caused abuse of harm to a child them I am bound by action for children policies and procedures and under the children order act 1995 to past this information on to my manger and the appropriate services, I do tell the parents that I would discuss this with them before I reported what I have heard. 4.3 Demonstrate use of information management systems that meet legal and ethical requirement Under the data protection act 1998 Surestart need permission to hold data on the families that I work with, how this is done is that all parents have to sign the registration form and also the consent for their details to be stored according to action for children policies and procedures, which is that their details are stored for up to seven years, in a locked filing cabinet and up to four years on the Surestart database. Under the children’s order 1995 I am bound to report anything that I have heard or seen that my or has caused harm to a child. This would also be discussed with the parent/s what information I would be passing on to my manger. This also gives the parent an opportunity to explain. The information my lead to a referral been made to social services.